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RESERVATIONS

We require all new clients have an initial interview before any service begins and for the necessary paperwork to be completed in full. After an initial interview, we set up your client account. This allows us to confirm a schedule with you and to make future reservations. We offer several ways to schedule services with Lake Tapps Luxury Pet Sitting.

  • Phone reservations – may be made directly by contacting Lake Tapps Luxury Pet Sitting at 253.334.1698. Reservations will need to be made directly with our office.
  • Email reservations – All email requests will be answered within 24 hours. To request new reservations or to change or cancel an existing reservation, please email Suzanne directly at slsuzi@msn.com.

Reservations are on a first come/first serve basis. We make every effort to satisfy your pet needs but there may be times when our schedule is at maximum capacity. We ask that you notify us as early as you know you need pet sitting services so we can accommodate you.

PAYMENT

  • All pet sitting services are a prepaid service. We accept cash and personal checks.
  • For vacationing/business trip clients, payment must be made in full prior to your pet sitter’s first visit. We will invoice you by email at the time of your reservation. If you do not have an email address, the invoice will be mailed and payment is due before pet services are commenced.
  • If you prefer, you can mail your check in advance of services. Checks should be made out to: Lake Tapps Luxury Pet Sitting and mailed to: 3806 West Tapps Drive East, Lake Tapps, WA 98391.
  • NSF checks will incur a fee of $35.00.

HOLIDAYS

  • There is a Holiday surcharge for each major Holiday of $10.00 per visit. Holidays are as follows: New Year’s Eve, New Year’s Day, Easter, Mother’s Day, Memorial Day, Father’s Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Eve & Christmas Day.

SAME DAY SERVICE

  • We do our very best to accommodate clients with same day service requests especially when emergent situations or late work schedules arise. However, we are unable to guarantee that we will have a slot available. If we have less than a 12 hour notice, we do charge an additional $10.00 in addition to your pet sit visit fee(s).

PET CARE

  • Please have plenty of food, medications, collars/leashes, potty bags, potty pads, litter and household cleaning supplies available for your pet sitter.
  • Written instructions are required for all pets receiving medications by the pet owner.
  • We make every possible effort to make sure your service time is met. Due to circumstances beyond our control (i.e., traffic, weather, pet illness, etc.) we may need to adjust your appointment time accordingly. In the event that the scheduled time has changed, we will notify you. Please refer to your pet(s) journal for daily log information from your pet sitter.
  • We recommend that you notify your veterinarian that is caring for your pet(s) while you are away. In the case of after hour emergencies, we will try our best to contact you or your emergency contact person. Lake Tapps Luxury Pet Sitting can’t be responsible for covering any medical expenses for your pet. You may leave a check with us that we keep in your file or you may leave the check somewhere in your home where we are able to locate it should an emergency arise.
  • It is the owner’s responsibility to make sure that all fences, latches and doors are pet proofed both inside and out. It is always recommended that your pet wear an id tag or be micro chipped.
  • Unfortunately, we are unable to provide service if your dog has any KNOWN aggression or bite history.